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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build. Check out more project management trends shaping how we deliver projects successfully this year for other ideas of how to empower teams.

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The Must-Read Reading List for Project Communication and Collaboration

Rebel’s Guide to PM

. Project teams communicate and collaborate by default, don’t they? That certainly hasn’t been the case for all the teams I have worked on. Don’t assume your project team will know how (or even want to) communicate well and collaborate with each other. Anthony Mersino: Amacom, 2013. Ann Pilkington: Gower, 2013.

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5 Whys to Explore Scrum with an independent Scrum Caretaker

Gunther Verheyen

Besides having engaged with many teams and organizations I have also created and facilitated many Scrum workshops and classes about various topics for various audiences since then. In 2011 I obtained my license as a Professional Scrum Trainer for Scrum.org from Ken Schwaber (co-creator of Scrum).

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Risk Management Resources

Herding Cats

Risk Management is essential for development and production programs. This blog page is dedicated to the resources used to assess risks, their impacts, and handling strategies for software-intensive systems using traditional and agile development methods. 5, September/October 2011. Risk Management Papers. “A 3, March 2002.

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A Compendium of Risk Management Resources

Herding Cats

This blog page is dedicated to the resources used to manage the risk encountered on software-intensive systems using traditional and agile development methods. Let's start with a critical understanding of the purpose of managing risk on software development projects. Risk Management is essential for development and production programs.

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Top 5 Skype Alternatives for Video Conferencing & VoIP

TrustRadius Project Management

Skype for Business will be phased out in July 2021 and ultimately replaced fully by Microsoft Teams , which is most similar to Skype for Business and already features all of the same capabilities. Teams is often used to integrate with project management software and support for large enterprises with over 300 employees. Click here.

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Scrum Methodology: Roles, Events & Artifacts

ProjectManager.com

The scrum methodology was developed as a response to rigid project management approaches such as the waterfall method, which didn’t adapt to the needs of agile product and software development teams. The bad news, it’s hard to master. Scrum is part of agile software development and teams practicing agile.

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