7 Steps to Create a Useful Knowledge Base
AUGUST 13, 2019
What is a knowledge base? Self-Service Best Practices: 7 Steps to Create a Useful Knowledge Base For Your Customers. Choose who your knowledge base is for (or make multiple ones). How to write an effective knowledge base article. Unfortunately, as you scale your product and your customer base, it gets harder and harder to keep everyone happy. Building an effective knowledge base takes planning and work.