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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. It also includes the tools that are used to run this process.

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Organizational Competencies: What They Are and How to Develop Them

Rebel’s Guide to PM

I worked in the IT team at my old job. We did a fair amount of off-the-shelf software deployments, and we frequently made the point that we were a healthcare company, not a software development firm. I would not have said we had software development as one of our core organizational competencies. Leadership.

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Jira Kanban Board: Pros, Cons & Alternatives

ProjectManager.com

Jira is project management software designed for agile software development teams. It has tools that allow you to plan sprints, track the completion of tasks, balance your team member’s workload and create product roadmaps. Does Jira Have a Kanban Board? Here are some of the key features of a Jira kanban board.

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Contracting for Agile Software Development Efforts

Scrum.org

Contracting for Agile software development projects continues to be a major organizational impediment. Your legal department is trained to protect the firm from all the bad things that can happen when the unexpected occurs. Combine that tendency with management’s desire to protect their jobs when the bad things happen.

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What does it take to launch agile software? Q&A with Jordan Husney, CEO and Founder of Parabol

Rebel’s Guide to PM

Why would you launch a new project management software tool when the market is so crowded already? The Agile Manifesto was written in 2001—which was the same year Rally Software was founded. For much of the early 2000’s, large companies would shudder at the thought of operating a team in an agile way. Jordan Husney.

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SWOT analysis in project management: definition, instruction & example

Inloox

How to perform a SWOT analysis Once the SWOT analysis is completed: 5 key approaches for strategy development Concrete example: SWOT analysis in a software development project Conclusion 1. Understanding these strengths allows the project team to target them in order to maximize the project's chances of success.

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5 Reasons Why Using Spreadsheets is a Horrible Way to Manage Projects

LiquidPlanner

Since then I’ve come across too many project professionals, teams and organizations who stretch Microsoft Excel into a project management tool, and unsuccessfully so. When teams use legacy tools for something like project management, they invite in even more legacy problems. He was a wise man. Need more convincing?