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What is IT Service Management?

The IIL Blog

Most of these roles were based on aspects of IT operation, such as mainframe operation and maintenance, which later evolved into software development and commercialisation. As governments and organisations began to utilise IT to run their organisations, the concepts of ‘services’ began to evolve.

2001 78
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Microeconomics and Risk Management in Decision Making for Software Development

Herding Cats

Take for example the deployment of an ERP system, the installation, and startup of a process control system, the release of a suite of embedded software controllers for a car, aircraft, petrochemical plant. This uncertainty is modeled as a stochastic process of an inherently random physical model. Now To Risk Management.

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The Diversity of Project Manager Position Types: How to Choose a Job Among Different Titles

Epicflow Blog

They work closely with portfolio office managers to oversee all processes are in line with the objectives and all tasks are accomplished according to the requirements. . This type of knowledge covers the understanding of the processes, job duties of all employees, rules, market trends that are peculiar for this professional environment. .

PMO 82
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Reading List for the Cone of Uncertainty

Herding Cats

The primary purpose of software estimation is not to predict a project’s outcome; it is to determine whether a project’s targets are realistic enough to allow the project to be controlled to meet them ? The program management processes should seek to reduce uncertainty in the variable of the project. 37–48, 2007. Eveleens and C.

2012 48
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Estimating is a Learned Skill

Herding Cats

The same process for estimating is applied to multi-billion dollar projects we work. And the same process is applied to the Scrum development processes on those projects. . Here's some materials that provide the tools and processes needed to learn how to estimate. The Future of Systems-and Software Development.

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Software Estimating Resources

Herding Cats

So start here to build your academic foundation, that can be put to work to build a foundation of validated experience of making estimates in the presence of uncertainty and protect yourself from fallacious claims that estimates are a waste, not needed, and produce bad resulting in the decision making process for those paying you to produce value.

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Risk Management Resources

Herding Cats

IEEE Transactions on Software Engineering , Vol. Project Risk Management: A Combined Analytic Hierarchy Process and Decision Tree Approach,” Prasanta Kumar Dey, Cost Engineering , Vol. Project risk management: lessons learned from software development environment,” Young Hoon Kwak and Jim Stoddard,” Technovation , 24(11), pp.