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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. Deskpro COO, Paul Davies, emphasizes the significance of prioritizing customer experience as a central growth strategy. User stories can help project teams put customer needs at the heart of what they build. year on year [iii].

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How to provide constructive criticism

Rebel’s Guide to PM

As a manager, there is sure to come a time when you have to address poor performance or substandard work. When you are a project manager, it is your responsibility to make sure that you help your team to learn from those mistakes and to find ways to improve the quality of their work. A version of this article first appeared in 2013.

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5 Effective Strategies to Better Manage a Distributed Team

Proofhub

A distributed team is a group of individuals who work across time, space and organizational boundaries with links strengthened by webs of communication technology. Companies with distributed team members have the luxury of accessing skilled personnel from all parts of the world at a reasonable price. Let’s begin.

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The Must-Read Reading List for Project Communication and Collaboration

Rebel’s Guide to PM

. Project teams communicate and collaborate by default, don’t they? That certainly hasn’t been the case for all the teams I have worked on. Don’t assume your project team will know how (or even want to) communicate well and collaborate with each other. Anthony Mersino: Amacom, 2013. Ann Pilkington: Gower, 2013.

2013 292
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9 HR Challenges That Will Be Prevalent In The Digital Age

Proofhub

Having the information as to why people tend to leave, HR can develop plans to address employee turnover. HR needs to develop long-term plans that account for change and agility. Now almost all of them are rushing to build remote work strategies. Leaders help teams do their job, make improvements, and develop their skills.

CTO Hire 147
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Top Project Management Conferences of 2020

ProjectManager.com

It’s not a bad practice, but why save it for once a year? One of the largest series of conferences for project managers in North America, the Project Summit has industry innovators who help professionals be more productive, and learn best practices, skills and strategies to succeed. Attendees can earn up to 26 PDUs. GOTO Chicago.

2020 259
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In-Depth: The Science On Sustainable Pace, Stress, And Motivation

Scrum.org

How sustainable is your pace as a developer? This has always been a huge struggle for us and most of the teams we’ve been part of. Unfortunately, many developers and development teams still burn more hours than are probably good for them. The initial practice was for developers to work no more than 40 hours a week.