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IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

Information technology (IT) involves the use of computers, digital storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange electronic data. IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them.

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Understanding the Organizational Governance System as Project Managers

Project Pulse Journal

Is it challenging to navigate the complex landscape of project governance frameworks? In this article, we will dive deep into organizational and project governance and systems in project management. At the heart of this lies the robust framework of Organizational Governance Systems.

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How to Create a Powerful PMO Mission Statement

Rebel’s Guide to PM

A key part of a PMO leader’s job is to develop and maintain project management standards and processes and to support the people doing the delivery – project managers, program managers , and teams. Guide the PMO’s decision-making process. Supporting the implementation of agile approaches across the organization.

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IT Asset Management: How to Manage Your IT Assets

ProjectManager.com

Businesses are always looking for ways to work more efficiently and this is also true in regards to information technology (IT). Then we’ll explain the IT asset management process, including what an IT asset manager does and more. The IT asset life cycle is then managed by the IT asset management process, which follows.

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What is IT Service Management?

The IIL Blog

I expect you’ll join me in recognising that Information Technology has existed for approximately 100 years. Information Technology is a young industry with several even younger career paths, one of which is Information Technology Service Management (ITSM).

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From Predictive to Agile – How to Choose the Right Project Management MethodologyBy Harold Kerzner and Cyndi Snyder Dionisio

International Institute for Learning

and Cynthia Snyder Dionisio, MBA, PMP Abstract “From Predictive to Agile: How to Choose the Right Project Management Methodology” highlights the shift from traditional predictive project management methodologies to agile and hybrid approaches. The authors, Harold Kerzner, Ph.D.,

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Unlocking ITIL4: Defining Value and Navigating Career Growth

The IIL Blog

Ultimately, you’re probably already measuring the performance of your processes and the services you provide, and you can use those same measures to see if there is any improvement, any increase from the baseline or history of metrics you’re working from. Volume and duration of major incidents Volume of failed changes The list could go on.

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