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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build. Think tool tips, a well-populated online help section, FAQ, searchable terms and conditions, AI chatbots. year on year [iii].

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31 DEI Tips: How to Promote Inclusivity in the Workplace

Teamweek

Statistics show revenues at companies with diverse management teams are 19% higher than competitors. These DEI tips will simplify inclusivity and help you plot your route to workplace diversity. One of the most productive DEI tips is creating unbiased, data-driven hiring processes. What is DEI in the workplace?

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9 Tips For Building And Managing An Excellent Customer Service Team

Proofhub

You’ll need to devote your time, resources, and attention to achieve productive results with your customer service team. The Power Of Top-Notch Customer Service The above image illustrates what customers expect from your service team. companies experience losses of more than $62 billion every year due to poor customer service.

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Mass Hiring 101: Strategies for Volume and Quality

Teamweek

In an ever-changing employment landscape where recruitment processes are becoming more complex and competitive, companies often find themselves in need of mass hiring strategies to ensure a steady supply of skilled employees. Mass hiring is the process of hiring a large volume of new employees to fill numerous roles in one recruitment cycle.

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A Comprehensive Guide to Workforce Planning

Teamweek

While we don’t have a crystal ball or any fairy dust to help you magically implement workforce planning, we do have this guide, which introduces the ins and outs of the process and offers a step-by-step breakdown of operational workforce planning. Namely, the workforce planning process helps you forecast future labor needs.

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Agency client retention guide (with 8 strategies and expert tips)

Resource Guru

The agency client retention process involves keeping clients engaged and satisfied long-term. It’s also common for larger clients to work on a retainer basis, which makes the onboarding process harder, possibly more expensive, and more time-consuming. As a result, switching agencies is more difficult.

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Managing Project Delays in the COVID-19 Age

LiquidPlanner

Projects can get delayed for many reasons from third party suppliers failing to deliver on time, to poor communication between project stakeholders sometimes the deliverables are simply not realistic within the project constraints. He says, “If it’s a short delay, you’ll likely have the same people on the project team when it resumes.