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Good Scrum Master; Bad Scrum Master

Scrum.org

This post (inspired by Ben Horowitz author of “The hard things about hard things”) is for scrum masters, and people who work with scrum masters, and explores what good and bad looks like. They are responsible for the successful implementation of Scrum within their team and their organisation.

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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build. Check out more project management trends shaping how we deliver projects successfully this year for other ideas of how to empower teams.

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7 Hidden dangers of project management (Or why even well-planned projects sometimes fail)

Rebel’s Guide to PM

During a company integration program, customer service levels dropped by 25-50% because the team management focused their efforts on reorganizing and changing employees’ roles and responsibilities, all with “the best of intentions”. Consequently, the difference in corporate culture led to numerous issues causing anxiety among team members.

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How to Win with Agile Resistant Teams — Agile Camp Berlin 2021

Scrum.org

TL; DR: How to Win with Agile Resistant Teams w/ Scott Weiner — ACB21. In this highly engaging speaker session from the Agile Camp Berlin 2021, Scott Weiner shares a case study on how to master an agile transition by creating agile resistant teams based on common sense, team autonomy, and the psychology of metrics. ??

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AI in Project Management: An Interview with Lloyd Skinner

Rebel’s Guide to PM

Project management is a human process,” he says, “It’s unique to the individual and the client, in terms of how good or how mature they are in regards to project delivery.”. When you start thinking of it as a quality data challenge, it instantly relates the people and processes, maturity and capability. Lloyd seems to feel the same.

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Process Perfection: Resolving Frequent Complications in Process Flows

Wrike

Organizations strive for efficiency and effectiveness in their operations, and one critical aspect of achieving this goal is through the optimization of process flows. When processes are well-designed and smoothly executed, companies can improve productivity, reduce costs, and enhance customer satisfaction.

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7 Ethics Tips For Project Managers

Rebel’s Guide to PM

That didn’t sit quite right with her (and she didn’t know she was a perfect example of a project management ethics case study when she was telling me the story!). Being able to act as a credible, trusted leader is dependent on you and your team making ethical choices about how you manage and lead the work.