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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. It also includes the tools that are used to run this process.

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A PM’s Guide to Agile Software Development

Project Bliss

Everybody’s talking about agile software development these days: project managers, software developers, IT directors, small startups and big corporations. What is Agile Software Development? Agile software development is an approach that promotes delivering value quickly to the customer.

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How to write an executive summary stakeholders will love

Planio

An executive summary is your secret weapon when it comes to project communication. Whether it’s a business case, project plan, or market analysis, an executive summary is a great way to get the project’s most important information across quickly and clearly. Jump to a section: What is an executive summary?

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Technical Review: A Trusted Look Under the Hood

TechEmpower - Project Management

Many CEOs of software-enabled businesses call us with a similar concern: Are we getting the right results from our software team? We hear them explain that their current software development is expensive, deliveries are rarely on time, and random bugs appear. What does a business leader do in this situation?

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Change Control Board: Roles, Responsibilities & Processes

ProjectManager.com

It’s a given that there will be changes to the project plan during the project execution phase. A change control board is sometimes referred to as a change review board. Through this process of detailed examination, the change control board decides on the viability of the change request or makes recommendations accordingly.

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IT Incident Management: How to Manage IT Incidents

ProjectManager.com

Before we go into the process of IT incident management, let’s first understand what the term IT incident means and how IT incident management is defined. Then we’ll offer a few free IT incident management templates to help you control issues in your IT and how project management software can do what templates can’t.

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Top 10 Project Management Methodologies – An Overview

ProjectManager.com

A project management methodology is a set of principles, tools and techniques that are used to plan, execute and manage projects. We’ll go through some of the most popular project management methodologies, which are applied in many sectors such as software development, R&D and product development.