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IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

Information technology (IT) involves the use of computers, digital storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange electronic data. IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them.

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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. What Is Service Request Management?

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IT Incident Management: How to Manage IT Incidents

ProjectManager.com

When working in information technology (IT), an incident can shut down a network or server and stop work, which is why IT incident management is so important. Before we go into the process of IT incident management, let’s first understand what the term IT incident means and how IT incident management is defined.

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Project Manager Job Description (with free copy+paste examples!)

ProjectManager.com

Project managers are the point person in charge of a specific project or projects within an organization. We regularly feature project management resources to help train PMs to land jobs in the industry or develop better skills in their current role. What Does a Project Manager Do? How Much Does a Project Manager Make?

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IT Financial Management (ITFM) Best Practices

ProjectManager.com

Information technology (IT) has found its way into almost every aspect of our lives, both professionally and personally. IT financial management (ITFM) covers the costs of keeping our network, servers and devices running. Then we’ll list the professionals who are tasked with IT financial management and their key objectives.

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What Is an IT Budget? IT Budgeting Basics (Template Included)

ProjectManager.com

Information technology (IT) runs most businesses. Managing information costs and managing information security for those costs are part of making an IT budget. Planning and managing these resource costs in an IT budget can be facilitated by project management software.

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12 Wonderful Ways To Improve Your Risk Management

Project Risk Coach

John Smith was hired as a new project manager at a leasing company, and he was assigned a small project with a team of six people. How well did John use risk management to accomplish his goal? He and his team completed a project plan and identified project risks. Improving Risk Management.