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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. It also includes the tools that are used to run this process.

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Organizational Competencies: What They Are and How to Develop Them

Rebel’s Guide to PM

I worked in the IT team at my old job. We did a fair amount of off-the-shelf software deployments, and we frequently made the point that we were a healthcare company, not a software development firm. I would not have said we had software development as one of our core organizational competencies. Leadership.

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Jira Kanban Board: Pros, Cons & Alternatives

ProjectManager.com

Jira is project management software designed for agile software development teams. It has tools that allow you to plan sprints, track the completion of tasks, balance your team member’s workload and create product roadmaps. Additionally, you can attach files and share comments with your team.

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Contracting for Agile Software Development Efforts

Scrum.org

Contracting for Agile software development projects continues to be a major organizational impediment. Your legal department is trained to protect the firm from all the bad things that can happen when the unexpected occurs. Combine that tendency with management’s desire to protect their jobs when the bad things happen.

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SWOT analysis in project management: definition, instruction & example

Inloox

How to perform a SWOT analysis Once the SWOT analysis is completed: 5 key approaches for strategy development Concrete example: SWOT analysis in a software development project Conclusion 1. Understanding these strengths allows the project team to target them in order to maximize the project's chances of success.

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How to Develop a Quality Management Plan

Project Risk Coach

Then, we will explore how to develop a practical quality management plan. The Cost of Poor Quality First, we may not meet customer's needs and expectations. Fifth, your team's morale may suffer. This is often a result of poor quality requirements. Project managers and teams focus on meeting the customer's needs.

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How to Overcome 12 Common Requirements Mistakes

Project Risk Coach

Or perhaps your team said they had gathered the requirements, but in reality, the team had hastily rushed through the requirement process resulting in rework, missed deadlines, and another blown budget. If you want to improve your project success, improve your requirements processes. Poor requirements change process.