Unlocking ITIL4: Defining Value and Navigating Career Growth
The IIL Blog
MARCH 5, 2024
Source: Axelos, “ITIL Foundation: ITIL4 Edition” (2019) – ITIL 4 Service Value System If you are new to the framework or are seeking to reaffirm your knowledge, one of the best places to start within the SVS is the guiding principles. Volume and duration of major incidents Volume of failed changes The list could go on.
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