article thumbnail

IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

Information technology (IT) involves the use of computers, digital storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange electronic data. IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them.

Process 327
article thumbnail

The Battle Between Process and Progress

Rebel’s Guide to PM

As Project Managers, we’re all familiar with process. In fact, sometimes it can feel as if a project manager’s world is but a never-ending universe of interlocking processes and procedures. But what happens when the need to follow organisational process inevitably conflicts with making project progress?

Process 150
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Project Management Job Titles: Understanding the Types of Roles in Project Management

Rebel’s Guide to PM

An IT Project Manager is — unsurprisingly — based in the IT department of an organization. They work on technical projects, which could be software, application, platform, infrastructure, security, or projects that bring together subject matter experts in all IT disciplines to deliver something.

PMO 383
article thumbnail

Gate Reviews: What Project Managers Need To Know

Rebel’s Guide to PM

Project governance is an important part of project management processes – even if it’s not the most exciting part of getting work done. As a project manager, part of your role is shepherding the work through the project lifecycle. The gate process also has other benefits for everyone involved: Shorter planning horizon.

Prince2 394
article thumbnail

Strategic PM and the Kurt Lewin Change Management Model

The Strategic Project Manager

Kurt Lewin’s Change Management Model is known for its simplicity. It breaks an organizational change process down into three basic steps. What Is the Kurt Lewin Change Management Model? Lewin was considered to be a pioneer in the field of change management. How will each be effected?

article thumbnail

Managing IT Processes: A Guide to Enhanced Efficiency

Wrike

In today’s rapidly evolving technological landscape, managing IT processes has become essential for organizations to stay competitive and efficient. Effective IT process management enables businesses to streamline operations, optimize resource allocation, and enhance overall productivity.

Process 36
article thumbnail

Project Documentation: 10 Essential Project Documents

ProjectManager.com

Project Planning: Project management plan, work breakdown structure, project budget, project schedule, change management plan, scope management plan, risk management plan. Project Execution: Project status report, lessons learned template, timesheets, change requests, change orders. Risk Register.