customer-experience 
Binfire
NOVEMBER 1, 2023
Artificial intelligence (AI) has had an astounding effect on the eCommerce landscape, greatly changing customer experiences in online retailing. This feature is powered by AI algorithms that analyze both your browsing and purchasing behaviors as well as those of customers with similar tastes.
Leading Agile
MARCH 29, 2024
A big part of becoming a truly product-driven organization is getting better at understanding the needs of your customers, and improving your products to meet their needs. In this video, Mary, Dave, and Lance take on the topic of customer journey mapping and show you how this tool can help you align around the needs of your customer.
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Productivity Land
JUNE 30, 2023
Today’s customer experience is more sophisticated, engaging, and personalized than ever before. As a business, staying competitive in this rapidly changing landscape requires cutting-edge contact center solutions that can help deliver exceptional service and experiences to customers every time they interact with your brand.
UPQODE
JANUARY 9, 2024
Incorporating a self-service help center, like Zendesk Help Center, is a crucial aspect of customer retention strategies. Most customers today expect an easily accessible repository of product/service information and FAQs. By adding Zendesk Help Center, you’ve made a significant move towards enhancing customer success.
Advertiser: ZoomInfo
Here’s what’s covered: How data-driven marketing drives the customer experience. This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics. Understanding marketing strategy & performance. The most challenging obstacles to data-driven marketing success.
Proofhub
JULY 16, 2020
Teamwork can also help your business deliver fantastic customer experience (CX). Increased teamwork helps your business deliver better customer experience in a myriad of ways. In addition to delivering quality customer communications, teamwork helps your business deliver a unified message. Goal crushers.
Eylean
AUGUST 30, 2019
What is it they want and … The post Top 3 Principles to Ensure Great Customer Experience appeared first on Agile Blog. To make sure you truly stand out you need to think, and I mean really think, about the end user.
Speaker: Josh Martin, Director of Product Marketing, Logi Analytics
But most companies don’t realize that the features they embed and how they develop have a lasting impact on revenue, customer churn, and competitive differentiation. The state of embedded analytics in 2018 is in flux.
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.
Speaker: John Cutler, Product Evangelist and Coach at Amplitude
In a post-COVID world, online retailers are forced to reevaluate their position and address the challenge of adopting new customer experiences. Even brick and mortar businesses are integrating more digital approaches to CX -- testing out loyalty programs and subscription-based models.
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Develop an effective customer health scoring model to mitigate churn and identify opportunities across your customer base.
Speaker: Steve Luh, Alexis Barone, Nick Roco
A positive employee experience is the foundation for operational excellence. When employees can focus on the aspects of their job that add the most value to the business, your customers benefit as well. But how do we provide an exceptional employee experience with so many variables and a changing business landscape?
Speaker: Sandhya Hegde, Director of Product, Amplitude
Whether you are building new features, trying to improve customer experience or battling poor retention - user behavior forms the foundation of your product strategy. In this webinar you will learn the best practices on how to: Explore & understand the full customer journey. Create frameworks to analyze user behavior.
Speaker: Phil Irvine, VP & Director of Audience Intelligence
To accomplish this, organizations have traditionally leaned into historical customer and product data to predict how to engage with their current and future customers in a personalized manner. Thoughts around how to leverage persona development to put in practice new marketing experiences to drive more growth.
Speaker: Daniel O'Sullivan, Product Designer, nCino and Jeff Hudock, Senior Product Manager, nCino
Dashboards assist decision makers facilitate new ideas and business opportunities, increase customer approval rates, and analyze current business process. All of these activities play a vital role in providing the superior experience your customers demand.
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