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IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

Information technology (IT) involves the use of computers, digital storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange electronic data. IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them.

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What are the Risk Management Roles in Projects and Programs?

Project Risk Coach

This article will provide clear guidance on how to define and assign risk management roles and responsibilities for projects and programs. Ensuring that all of the risks are addressed can be a daunting task, particularly for larger, complex projects. Information Technology) or in a Project Management Office (PMO).

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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. It also includes the tools that are used to run this process.

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12 Sure-Fire Ways to Improve Project Risk Management

Project Risk Coach

In a one-on-one meeting, I asked Mike how he was identifying, analyzing, and managing his risks. His response revealed his belief in risk management but a lack of actual application with his teams. Warren Buffett says, "Risk comes from not knowing what you are doing." Failure to focus on the risks that matter.

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How Poor Risk Management Is Hurting Your Program

Project Risk Coach

Poor risk management is costly. Program managers are caught off guard by emerging risks. And these risks may turn into issues costing more time and money. We can identify risks early. We can assess and prioritize our risks, allowing us to make better use of our limited time. But, it doesn't have to be that way.

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How to Build and Use a Risk Register

Project Risk Coach

Project managers constantly think about risks, both threats and opportunities. Let’s consider a simple but powerful tool to capture and manage your risks—the Risk Register. What to Include in a Risk Register. Consider using this syntax: Cause -> Risk -> Impact. ” Risk Owner. Risk Score.

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IT Risk Management Strategies and Best Practices

ProjectManager.com

Information technology (IT) is no longer a tucked away department with little impact on day-to-day affairs. It’s big business that’s involved in almost every sector of the economy, and therefore carries some major risks. Jennifer Bridges, PMP, shows you the importance of IT risk management in this short tutorial video.