Remove customer-service-and-help-desk
article thumbnail

Service Request Management in IT: Process & Best Practices

ProjectManager.com

This is called a service request and controlling that process is called service request management. We’ll explain in more detail what service request management is and what a service request is, including examples to make it clearer. What Is Service Request Management? Learn more What Is a Service Request?

Process 322
article thumbnail

IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them. Over the course of this blog, we’ll discuss how ITSM is implemented, managed and delivered to meet the needs of an organization and how project management software can help facilitate those processes.

Process 330
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Examples of productivity to help you get ahead

Rebel’s Guide to PM

To help you get on track with your productivity goals, we’ll look at some practical examples of how you could use your time efficiently, with case studies and real-life tips. goods or services) produced with the amount of input (e.g. It’s important to set realistic and achievable goals that will help you stay on track.

article thumbnail

Asana vs. ClickUp: In-Depth Comparison

ProjectManager.com

It’s a powerful project management tool that organizes tasks, links all four types of task dependencies, filters for the critical path to identify essential tasks and sets a baseline to track planned progress against actual progress to help you stay on schedule. However, as project management tools, they both fall short. That’s fair.

article thumbnail

Operational Strategy: A Quick Guide

ProjectManager.com

Companies have goals and the goods or services they produce must align with those goals. Everything has to work together, including resources and processes, to help achieve those goals as efficiently as possible to stay in business. Having an operational strategy helps companies meet those larger goals when planning their projects.

article thumbnail

5 Signs That You Need an Assistant

ProjectManager.com

Jennifer said that everyone of use at one time or another needs help. Of course, when the need for help comes up, the biggest objection is usually cost. But the real question, which isn’t asked often enough, is, “What will it cost if you don’t get the extra-help?” Signs That You Need Help. Transcription.

article thumbnail

7 Steps for Effective Problem Management in IT

ProjectManager.com

This is called problem management, which has been detailed into best practices within the services management framework ITIL, or the information technology infrastructure library. ITIL was first started in 2000 and is presently the most popular IT service management framework for best practices. What Is Problem Management?