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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. It also includes the tools that are used to run this process.

Process 319
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Organizational Competencies: What They Are and How to Develop Them

Rebel’s Guide to PM

I worked in the IT team at my old job. We did a fair amount of off-the-shelf software deployments, and we frequently made the point that we were a healthcare company, not a software development firm. I would not have said we had software development as one of our core organizational competencies. Leadership.

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How to write an executive summary stakeholders will love

Planio

According to some estimates , PMs spend 90% of their time communicating with team members, sponsors, and stakeholders. An executive summary is your secret weapon when it comes to project communication. Jump to a section: What is an executive summary? How is an executive summary different from other project documents?

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Jira Kanban Board: Pros, Cons & Alternatives

ProjectManager.com

Jira is project management software designed for agile software development teams. It has tools that allow you to plan sprints, track the completion of tasks, balance your team member’s workload and create product roadmaps. Additionally, you can attach files and share comments with your team.

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SWOT analysis in project management: definition, instruction & example

Inloox

How to perform a SWOT analysis Once the SWOT analysis is completed: 5 key approaches for strategy development Concrete example: SWOT analysis in a software development project Conclusion 1. Understanding these strengths allows the project team to target them in order to maximize the project's chances of success.

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Risk Breakdown Structure for Projects: A Complete Guide to RBS

ProjectManager.com

Either way, project managers have to prepare for risk, either good or bad—it can interfere with project objectives. More often, you’ll address it during the planning phase when you assign roles and responsibilities to your team members. To manage risk correctly, you need to use project management software. Management.

Risk 366
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How to Develop a Quality Management Plan

Project Risk Coach

Then, we will explore how to develop a practical quality management plan. The Cost of Poor Quality First, we may not meet customer's needs and expectations. Fifth, your team's morale may suffer. This is often a result of poor quality requirements. Project managers and teams focus on meeting the customer's needs.