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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. What Is Service Request Management?

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IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

It all follows a process of submitting a request through a portal, filling out a ticket with the relevant information and creating a repeatable workflow. ProjectManager is award-winning project management software that has multiple project views to manage service requests. That avoids costly business disruptions.

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The Order Management Process Explained (Free Templates Included)

ProjectManager.com

One way to enhance the efficiency of the order management process is through an order management system. This tool gives real-time visibility into orders and gives vendors the tools to manage their customers in one place. The goal of order management is to have these different components work together as quickly and accurately as possible.

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How to ask for part-time hours

Rebel’s Guide to PM

In this article I’ll share some tips on how to request part-time hours based on my experience of changing from full-time to part-time work. In the UK, employers have to consider your request, but they don’t have to grant it. My request was refused. Looking for advice on how to ask to work remotely?

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Best Practices for Accelerating the Sales Process

Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. The bottom line is that, in B2B sales, speed is useless without control.

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How to Manage Ad-Hoc Projects and Ad-Hoc Requests

ProjectManager.com

There is always the potential to get new data, project or product updates, reviews or any number of last-minute requests. How do you deal with these ad-hoc requests? Ad-hoc projects and ad-hoc requests will occur in project management and you need to know how to deal with them. What Is an Ad-Hoc Project? No setup is necessary.

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How to Write Results-Oriented Goals

Project Risk Coach

Here are some examples: Implement a new call center software solution by the end of the third quarter, 20XX. Train the customer service managers on the call center software by the end of the third quarter, 20XX. If the sponsor requests a project to implement a call center software solution.