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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

The strong correlation between excellent service and brand loyalty is also a driver for long-term business success, as the 9 trends explored below explain. In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build.

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What’s the Profile of a Good Project Manager?

Rebel’s Guide to PM

In this article, Ben Snyder looks at the different skills/behaviors that lead someone in a project manager’s role to become successful. Given that, we were not sure what trends would develop in the years to come related to aptitudes and the ultimate profile for a good project management. Ben Snyder.

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Health Checks for Agile Teams

Scrum.org

Health Checks for Agile Teams Agile teams thrive on continuous improvement and adaptability. Self-assessment isn’t just a health check measuring tool but a compass guiding teams toward their potential. It’s not an audit; it’s a mirror reflecting a better version of your Agile team. Source : Crisp DNA: Happiness Index.

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Agile Metrics — The Good, the Bad, and the Ugly

Scrum.org

Suitable agile metrics reflect either a team’s progress in becoming agile or your organization’s progress in becoming a learning organization. At the team level, qualitative agile metrics often work better than quantitative metrics. Do you want to get this article in your inbox? Good Agile Metrics.

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Online Banking Fraud Trends and the Role of Detection Software

Binfire

It then raises a virtual alarm when it detects something fishy, alerting security teams or automatically taking action to protect your accounts. Unlike human security teams, detection software doesn’t suffer from alert fatigue. Fraud detection tools can be utilized to stay safe from online banking fraud.

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Exploring Estimation Approaches: What is the Right Fit for Scrum Teams!

Scrum.org

Estimation is a complementary practice Scrum Teams use in Product D evelopment. Story points are usually assigned by the team members using a scale such as the Fibonacci sequence (1, 2, 3, 5, 8, 13, etc.) Some other teams may use animal sizes (Rat, Cat, Dog, Horse, Elephant etc.) or T-shirt sizes (XS, S, M, L, XL, etc.).

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AI in Project Management: An Interview with Lloyd Skinner

Rebel’s Guide to PM

AI has turned up in the project management trends articles over the past few years and it’s now most definitely here to stay. Today, Greyfly has its own project prediction tool, created with input from academics at the University of Southampton , which understands the features and trends in legacy historical projects.