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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build. Check out more project management trends shaping how we deliver projects successfully this year for other ideas of how to empower teams.

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This is how Scrum improves your risk-taking process

Scrum.org

It can be argued that Bayesian probability³, which suggests that we should update our beliefs according to previous results even for random-looking events, was developed to partially explain these heuristics. Time-boxing works as an enabling constraint to embed a practical approach in the process. Perfect is the enemy of good.

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How to provide constructive criticism

Rebel’s Guide to PM

As a manager, there is sure to come a time when you have to address poor performance or substandard work. When you are a project manager, it is your responsibility to make sure that you help your team to learn from those mistakes and to find ways to improve the quality of their work. This is a guest post by Sarah Clare.

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In-Depth: Stable Or Fluid Teams? What Does The Science Say?

Scrum.org

Recently, the concept of “fluid teams”, “dynamic reteaming” or “ad-hoc teaming” has gained traction in the Agile community. Although the concept has many different definitions, a characteristic they share is that members move in and out of a team during its lifetime. The need for fluid teams.

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Scrum Methodology: Roles, Events & Artifacts

ProjectManager.com

The scrum methodology was developed as a response to rigid project management approaches such as the waterfall method, which didn’t adapt to the needs of agile product and software development teams. The bad news, it’s hard to master. Scrum is part of agile software development and teams practicing agile.

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Risk-aware Product Development (a.k.a. Scrum)

Scrum.org

Over the years I've heard my share of these kinds of statements from various levels of executives: "When my guys run a product development release I really want to know what I will get at the end so I can make business plans accordingly". "In Types of Uncertainty in Product Development. Let's make it clear up front.

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6 Barriers to customer centricity

Rebel’s Guide to PM

They are: Time Transparency Team Title Type of organization Technique. Experience has shown that once successes have been delivered and the customer sees evidence that the process delivers real benefit to them, face-to-face meetings follow very quickly at the customer’s request. Let’s look at each of those in turn. Transparency.