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IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

Information technology (IT) involves the use of computers, digital storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange electronic data. IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them.

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Project Manager Job Description (with free copy+paste examples!)

ProjectManager.com

Project managers are the point person in charge of a specific project or projects within an organization. We regularly feature project management resources to help train PMs to land jobs in the industry or develop better skills in their current role. What Does a Project Manager Do? How Much Does a Project Manager Make?

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Current State and Future Prospects of Scrum and Agile Development in Japan

Scrum.org

Since I became a Professional Scrum Trainer in November, I have been asked a lot about the current state, and the future perspectives, for Scrum and agile development in Japan, where I’ve worked for the last six years. Yet, Scrum and the principles of agile development are not as common in Japan as they are in other parts of the world.

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IT Asset Management: How to Manage Your IT Assets

ProjectManager.com

Businesses are always looking for ways to work more efficiently and this is also true in regards to information technology (IT). IT asset management is how businesses make sure those IT resources are being efficiently used. But what is an asset in IT and what does IT asset management mean? What Is IT Asset Management?

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The Rise of the AI-Powered PMO: Skills and Strategies for Thriving in an AI-Augmented Project Landscape

The IIL Blog

By Ruchi Gupta, PMP ® , PgMP ® , PMI-ACP ® , PMI-RMP ® , SAFe, DASSM, SIP, Jira CBAP ® The accelerating rise of Generative AI tools like ChatGPT, Gemini, Copilot, and others is rapidly reshaping the way project management operates. The Project Management Office (PMO) is no exception. Attach your project plan/schedule].

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What is IT Service Management?

The IIL Blog

I expect you’ll join me in recognising that Information Technology has existed for approximately 100 years. Information Technology is a young industry with several even younger career paths, one of which is Information Technology Service Management (ITSM).

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Risk Management Resources

Herding Cats

Risk Management is essential for development and production programs. Information about key project cost, (technical) performance, and schedule attributes is often uncertain or unknown until late in the program. Effective Risk Management 2 nd Edition , Edmund Conrow, AIAA, 2003. Risk Management Papers. “A