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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. It also includes the tools that are used to run this process.

Process 326
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What Is Change Control in Project Management?

ProjectManager.com

Teams get sick. Change control is the process used to manage all these variables. If change happens (which it always does) then it’s crucial that you have a mechanism in place to control that process. But what is change control in project management, and what are the steps necessary to implement it?

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Cost of Quality (COQ): A Quick Guide

ProjectManager.com

Time, cost and scope have to be controlled to successfully complete a project. But we’ll also discuss the cost of good quality vs. the cost of poor quality and show you how to measure COQ. Whether you’re manufacturing products or delivering a service, project management software can help you with the cost of quality.

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Ultimate Guide to Business Process Management (BPM)

ProjectManager.com

That’s what business process management is all about. Business process management looks at the processes a company employs to deliver its goods or services to its customers. What Is Business Process Management (BPM)? BPM designs, automates, executes, controls, measures and optimizes business processes.

Process 320
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What Is Scrumban? How It Differs from Scrum & Kanban

ProjectManager.com

Scrum is a great framework for helping teams work more productively together. In fact, the name comes from rugby and like it, scrum is a team sport. Teams learn through experience, reflective meetings and specific roles that add structure and manage work. Then there’s kanban. How Scrumban Combines Scrum and Kanban.

SCRUM 328
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Scrum Master's Toolkit: Essential Tools and Software for Agile Success

Scrum.org

A Scrum board, also known as a Kanban board, is a visual tool often used by Agile teams to track and manage work items, often represented as sticky notes or digital cards, as they progress through various stages of a project or sprint. Jira Jira is arguably one of the most popular project management tools for Agile teams.

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Measuring the Project Management Maturity of Your Organization

ProjectManager.com

This requires an organization with a well-developed project management process. That’s because the project teams involved with these successful projects follow a defined and repeatable process, which mitigates risk and achieves objectives. It’s essential to keep projects successful for any organization to thrive.