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IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

Information technology (IT) involves the use of computers, digital storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange electronic data. IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them.

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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. It also includes the tools that are used to run this process.

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IT Incident Management: How to Manage IT Incidents

ProjectManager.com

When working in information technology (IT), an incident can shut down a network or server and stop work, which is why IT incident management is so important. Before we go into the process of IT incident management, let’s first understand what the term IT incident means and how IT incident management is defined.

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IT Financial Management (ITFM) Best Practices

ProjectManager.com

Information technology (IT) has found its way into almost every aspect of our lives, both professionally and personally. IT financial management is made up of the processes and tools that are needed to manage and analyze IT costs. What we might take for granted actually involves a great deal of work and investment.

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What Is an IT Budget? IT Budgeting Basics (Template Included)

ProjectManager.com

Information technology (IT) runs most businesses. Managing information costs and managing information security for those costs are part of making an IT budget. Planning and managing these resource costs in an IT budget can be facilitated by project management software. But those devices don’t run for free.

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Streamline Your Business Processes with Workflow Software: A Comprehensive Guide

Wrike

Optimizing efficiency and productivity is crucial for success, and this is where workflow software comes into play. By automating and streamlining your business processes, workflow software can help you save time, reduce errors, and improve overall productivity. Business Process Management is not a new concept.

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How to Manage Auditability (and other non-functional, non-technical requirements)

Rebel’s Guide to PM

Consider the following attributes of a modern transaction processing system, whether located on a server in the corporate data center or delivered as Software-as-a-Service in the Cloud. Requirements associated with each of them may be a consideration for your next information technology project. Auditability.

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